Refund Policy
Happy with every page, or we make it right.
CrayonCave is meant to be your relaxing escape — not a source of stress. If something goes wrong with your order, reach out and we will take care of it.
At a glance
- Any product whose page states a money-back guarantee — including the tarot deck — comes with a 7-day guarantee. Email us within 7 days and we will refund you in full.
- Something else wrong with your order? We will make it right — just reach out.
- Sunday Club members get a 14-day free trial — cancel anytime before it ends and you will never be charged.
- Design My Own generations that fail or produce broken results get credits restored automatically.
Bundles and downloads
Coloring pages, bundles, and credits are digital products delivered instantly as downloads.
If the product page states a money-back guarantee — this currently applies to the tarot deck — you have 7 days from your purchase date to request a refund. Reply to your order confirmation email, or email [email protected] with your order details, and we will refund you in full.
For products without a stated guarantee, digital files cannot be returned once downloaded, so we do not offer automatic refunds after you have accessed them. If there is a problem — a duplicate charge, a broken file, or something that did not deliver correctly — contact us and we will make it right.
All refund requests are reviewed and processed by hand, within 5 business days. There is no self-serve refund button — every request goes through a person.
Sunday Club
Sunday Club starts with a 14-day free trial. Your card is saved when you join, and billing begins automatically after the trial unless you cancel first.
If Sunday Club is not for you, cancel anytime during the trial and you will not be charged. You can manage your subscription from your dashboard at any time.
After a paid billing cycle starts, we do not offer automatic refunds for that period. If there was a billing error, reach out and we will sort it out.
Design My Own
If a generation fails or looks nothing like what you described, we will restore your credits. Just let us know.
Completed generations that worked as expected are not refundable, but you can always try a different prompt.